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Contact eAssist or Environmental Waste Services (EWS) Customer Service: by emailing EWS or calling 972-205-3500 with questions concerning trash pick up.
Residents can have up to two additional trash containers for a total of three containers. There is a $6.10 charge per month for each additional container to cover service costs.
If you have more than one trash container email EWS Customer Service or call 972-205-3500 when you move so the extra container(s) can be picked up and billing records updated.
Repair or replacement for normal wear and tear is provided at no cost. Contact eAssist or EWS Customer Service: by emailing EWS or calling 972-205-3500 directly to report a damaged cart.
Trash and recycling containers require periodic cleaning to prevent a buildup of residue and associated odors, and to keep away flies and other pests.
After the garbage truck empties your trash cart, use a water hose to clean the inside of the cart. Pressure from the water hose alone may be enough to remove residue. If further cleaning is needed, pour some vinegar and baking soda in the bottom of the cart to help sterilize and remove odors. Then, empty the cart onto your lawn. Never use bleach or other chemical cleaning agents outdoors because the toxins will eventually flow into storm sewers.
Tips for keeping carts clean:
Carts should be placed at the collection point no earlier than 6 p.m. on the day before the scheduled collection and no later than 7 a.m. on collection day. Residents should move the cart inside the garage, to the side of the house or to another location out of public view no later than 11 p.m. on the collection day. If your collection point is in the alley, it is not necessary to move the container after pickup unless your property abuts a street from which the container will be visible.