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1. Do I get the money directly?

No, the money is paid directly to the landlord for rental assistance and the lender for mortgage assistance. Your landlord/mortgage company must be willing to accept payment from the non-profit partners on your behalf.

2. I have access to the internet, how do I apply for COVID-19 mortgage/rental assistance?

Starting xxxx, please complete an online application available at xxxx. The application is available in English and Spanish.

3. I do not have access to the internet, how do I apply for COVID-19 mortgage/rental assistance?

Please call 214-257-0674 Monday through Friday from 9 a.m. to 5 p.m. to be screened over the phone. Please leave a message if you are unable to get through to a staff member. Due to high call volume, please be prepared for a delay or a busy signal. Intake is available to assist in English and in Spanish.

4. Will I have to pay the money back in the future?

No. The assistance is in the form of a grant, not a loan.

5. I am a landlord, mortgage lender, how do I get paid?

You will be contacted by staff at the email or phone number the client provided with next steps once your tenant, or mortgage client is approved for this grant. Payment will be processed within two to three weeks.

6. Can the funds be used to pay my unpaid City of Garland Utility Bills or the property tax portion of my mortage payment?

No, the CARES Act specifically prohibits the funds to be used for government revenue replacement.

7. Who and how will I be notified after I submit my application?

Upon submission, you will receive an email that your submission has been received. Resident applications will be assigned to the Catholic Charity, Inc. staff. The nonprofit will contact you within five business days to update you on your application, including if additional documentation is required.

8. How will I know my lender or landlord has been paid, and how much has been paid?

Your assigned case worker with the Catholic Charity, Inc. will be able to answer your application status questions.

9. Do I have to count my entire household income?

Yes, income from all adult members of the household (18 years and older) must be submitted.

10. What if I get paid in cash?

Fill out income documentation form.

11. Who is NOT eligible?

1. Individuals and families living in public housing or using housing vouchers
2. Households that have already received federal CARES Act money from another agency
3. Families living in units owned by immediate family members. Immediate family ties include (whether by blood, marriage or adoption) the spouse, parent (including a stepparent), child (including a stepchild), brother, sister (including a stepbrother or stepsister), grandparent, grandchild and in-laws